The leading training events on hotel reviews

With 550+ training events across the globe we are the leaders for providing know how in online reputation.


Online feedback is one of the main business challenges for hoteliers at the moment. Book authors and tourism experts Alexander Fritsch & Holger Sigmund will give first-hand-information for managing hotel reviews and working with a hotel’s online reputation. This 4-hour-event is exclusively designed for hospitality professionals.



  1. Getting the most out of TripAdvisor and other online portals
  2. The psychology behind why guests give online feedback
  3. Top tips and methods to motivating guests
  4. How successful hotels use ratings & reviews for quality management
  5. Driving more hotel bookings with professional Online Reputation Management
  6. Legal problems: How to handle unfair online feedback
  7. The secret to writing the perfect management response
  8. Responding more efficiently: Guidelines, text modules and foreign-language reviews
  9. Performance and data of hotels in your destination
  10. Q&A session

Free copy of this book for every participant!

Upcoming events

We currently offer training courses in Germany, Austria and Switzerland as well as international Inhouse seminars. Please stay updated on upcoming international events, as we currently work on our new training schedule for 2017.

Organisational Details

  • Participation fee: EUR 150 (or in local currency), payable in cash on seminar day
  • 4 hours of concise, first-hand information
  • Free copy of the 176-page-book "Managing Hotel Reviews" for every participant
  • Break with snacks and refreshments is included
  • Participants will receive a personalised certificate
  • All shown information will be delivered in digital form
  • Online registration is required before the event

Your Benefits

  • Worldwide leading seminar event on hotel reviews
  • No product presentation or sales show
  • Highly effective training with discussion
  • Best practices from hotel chains & independent venues
  • Actionable ideas and tips for management responses
  • Hands-on recommendations for handling daily business
  • Recommended for everyone involved with guest feedback

What participants say

Stay updated:

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Servus Tourismuspartner OG

Schäferweg 6, 6900 Bregenz, Austria



📞+43 (0)5574 22530

Your hosts

Book authors Holger Sigmund & Alexander Fritsch

are renowned experts for online tourism. They have 17 years of experience as trainers and university lecturers. 


Where we have had training events so far:


Alanya (Turkey), Antalya (Turkey), Bangkok (Thailand), Barcelona (Spain), Benidorm (Spain), Berlin (Germany), Bodrum (Turkey), Crete (Greece), Djerba (Tunisia), Dubai (UAE), Flic En Flac (Mauritius), Frankfurt (Germany), Gran Canaria (Spain), Hamburg (Germany), Hammamet (Tunisia), Hurghada (Egypt), Istanbul (Turkey), Koh Samui (Thailand), Kos (Greece), Kusadasi (Turkey), Larnaca & Limassol (Cyprus), Malé (Maldives), Mahé (Seychelles), Mallorca (Spain), Munich (Germany), Bali (Indonesia), Phuket (Thailand), Rhodes (Greece), Salzburg (Austria), Sharm el Sheikh (Egypt), St. Julian's (Malta), Sunny Beach (Bulgaria), Tenerife (Spain), Vienna (Austria), Zurich (Switzerland)