The leading training events on hotel reviews
With 550+ training events across the globe we are the leaders for providing know how in online reputation.
Topics
Online feedback is one of the main business challenges for hoteliers at the moment. Book authors and tourism experts Alexander Fritsch & Holger Sigmund will give first-hand-information for managing hotel reviews and working with a hotel’s online reputation. This 4.5-hour-event is exclusively designed for hospitality professionals.
Agenda
- Getting the most out of TripAdvisor and other online portals
- The psychology behind why guests give online feedback
- Top tips and methods to motivating guests
- How successful hotels use ratings & reviews for quality management
- Driving more hotel bookings with professional Online Reputation Management
- Legal problems: How to handle unfair online feedback
- The secret to writing the perfect management response
- Responding more efficiently: Guidelines, text modules and foreign-language reviews
- Performance and data of hotels in your destination
- Q&A session
The standard book on managing hotel reviews
Upcoming events
Sri Lanka, Sep 29 2017
10:30am - 3:00pm
Location: Anantara Kalutara Resort
Seating is limited, early registration is recommended
Maldives, Sep 30 2017
10:00am - 2:45pm*
Location: Hulhule Island Hotel
Seating is limited, early registration is recommended
*including prayer time at 11:56am
Organisational Details
- Participation fee: US-$ 150 (Sri Lanka) / US-$ 200 (Maldives), payable in cash on seminar day
- You can buy a copy of the book "Managing Hotel Reviews" for the special price of US-$ 20
- 4.5 hours of concise, first-hand information
- 1 Break with snacks and refreshments is included
- Participants will receive a personalised certificate
- All shown information will be delivered in digital form
- Online registration is required before the event
Your Benefits
- Worldwide leading seminar event on hotel reviews
- No product presentation or sales show
- Highly effective training with discussion
- Best practices from hotel chains & independent venues
- Actionable ideas and tips for management responses
- Hands-on recommendations for handling daily business
- Recommended for everyone involved with guest feedback
- Major Tour Operators TUI & Thomas Cook recommend this event
What participants say
Register now:
The training will be in English. Seating is limited and prior online registration is required. The fee for participation is US-$ 150 (Sri Lanka) / US-$ 200 (Maldives), payable in cash on location (you'll receive an invoice). With your registration, you are accepting our » terms.
Contact
Servus Tourismuspartner OG
Schäferweg 6, 6900 Bregenz, Austria
📞+43 (0)5574 22530
Your hosts
Book authors Holger Sigmund & Alexander Fritsch
are renowned experts for online tourism. They have 17 years of experience as trainers and university lecturers.
Where we have had training events so far:
Alanya (Turkey), Antalya (Turkey), Bangkok (Thailand), Barcelona (Spain), Benidorm (Spain), Berlin (Germany), Bodrum (Turkey), Crete (Greece), Djerba (Tunisia), Dubai (UAE), Flic En Flac (Mauritius), Frankfurt (Germany), Gran Canaria (Spain), Hamburg (Germany), Hammamet (Tunisia), Hurghada (Egypt), Istanbul (Turkey), Koh Samui (Thailand), Kos (Greece), Kusadasi (Turkey), Larnaca & Limassol (Cyprus), Malé (Maldives), Mahé (Seychelles), Mallorca (Spain), Munich (Germany), Bali (Indonesia), Phuket (Thailand), Rhodes (Greece), Salzburg (Austria), Sharm el Sheikh (Egypt), St. Julian's (Malta), Sunny Beach (Bulgaria), Tenerife (Spain), Vienna (Austria), Zurich (Switzerland)