Tourismuspartner event in partnership with TUI

The leading training events on hotel reviews

With 700+ events and over 8'000 participants across the globe we are the leaders for providing know how in online reputation.


Online feedback and responding to hotel reviews are main business challenges for hoteliers at the moment. Book authors and tourism experts Alexander Fritsch & Holger Sigmund will give first-hand-information for managing hotel reviews and working with a hotel’s online reputation. This 4-hour-event is exclusively designed for hospitality professionals.



  1. Getting the most out of Google, TripAdvisor, HolidayCheck & Co.
  2. The psychology behind why guests give online feedback
  3. Top tips and methods to motivating guests
  4. How successful hotels use ratings & reviews for quality management
  5. Driving more hotel bookings with professional Online Reputation Management
  6. Legal problems: How to handle unfair online feedback
  7. The secret to writing the perfect management response
  8. Responding more efficiently: Guidelines, text modules and foreign-language reviews
  9. Performance and data of hotels in your destination
  10. Q&A session

The standard book on managing hotel reviews

Upcoming events

Lanzarote, Jan 22, 2020: 09:30 - 13:30


Fuerteventura, Jan 23, 2020: 09:30 - 13:30


in Cooperation with

Organisational Details

  • Participation fee: EUR 120, payable in cash on seminar day
  • You can buy a copy of the book "Managing Hotel Reviews" for the special price of EUR 20
  • 4 hours of concise, first-hand information
  • Quick lunch break is included
  • Participants will receive a personalised certificate
  • All shown information will be delivered in digital form
  • Online registration is required before the event

Your Benefits

  • Worldwide leading seminar event on hotel reviews
  • No product presentation or sales show
  • Highly effective training with discussion
  • Best practices from hotel brands & independent venues
  • Actionable ideas and tips for management responses
  • Hands-on recommendations for handling daily business
  • Recommended for everyone involved with guest feedback
  • In Cooperation with TUI

What participants say

Register now:

The training will be in English. Seating is limited and prior online registration is required. The fee for participation is EUR 120, payable in cash on location (you'll receive an invoice). With your registration, you are accepting our » terms.

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Servus Tourismuspartner OG

Schäferweg 6, 6900 Bregenz, Austria



📞+43 (0)5574 22530


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Your hosts

Book authors Holger Sigmund & Alexander Fritsch

are renowned experts for online tourism. They have 20 years of experience as trainers and university lecturers. 


Where we have had training events so far:


Alanya (Turkey), Antalya (Turkey), Bangkok (Thailand), Barcelona (Spain), Benidorm (Spain), Berlin (Germany), Bodrum (Turkey), Crete (Greece), Djerba (Tunisia), Dubai (UAE), Flic En Flac (Mauritius), Frankfurt (Germany), Gran Canaria (Spain), Hamburg (Germany), Hammamet (Tunisia), Hurghada (Egypt), Istanbul (Turkey), Koh Samui (Thailand), Kos (Greece), Kusadasi (Turkey), Larnaca & Limassol (Cyprus), Malé (Maldives), Mahé (Seychelles), Mallorca (Spain), Malmö (Sweden), Munich (Germany), Bali (Indonesia), Phuket (Thailand), Rhodes (Greece), Salzburg (Austria), Sharm el Sheikh (Egypt), Småland (Sweden), St. Julian's (Malta), Sunny Beach (Bulgaria), Tenerife (Spain), Vienna (Austria), Zurich (Switzerland)